Order Process


When we receive an enquiry you will be contacted by a sales representative who will discuss your requirement and provide you a quotation, after you have confirmed your quotation you will be forwarded your order sheet together with our invoice for payment, by fax or email for signature Please make sure that your order details and contact information are correct on your quotation or order sheet together with delivery address.


All orders will be verified and processed by our sales administration team between 9 am and 5 pm Monday to Friday. Orders placed during weekends or after 5 pm will be processed on the next working day. Delays in processing may occur during public holidays and peak seasons. If you require goods for a specific date please notify us as soon as possible either by adding a note to your online order (if applicable) or contacting your sales representative.


Payment Type


For government and educational organizations we may be able to offer 30 day accounts.

Please Speak with your sales representative for more information.

30 day accounts may be opened for repeat clients, please speak with your sales representative for further information.

Approved credit accounts are subject to settlement in full within the pre agreed time scale as set out on the invoice.

The company reserves the right to charge interest at 3% above the bank of England base rate on amounts not paid on the due dates.

For all other payment methods, payment must be made in full before any goods are dispatched or hire stock reserved.

We accept payment via Paypal or bank transfer - BACs and CHAPs payment, we accept payment in UK Sterling only.


Delivery Details


For guaranteed time deliveries there will be a nominal charge. By taking delivery of any product the customer shall be deemed to have examined the product and to have found it in good order and condition and reasonably fit for its purpose as per the order made with Graphic Supply. Should the product be received damaged or in an un-satisfactory condition, notification to the Company must be made within 24 hours of delivery. If Graphic Supply have agreed dates for delivery specific to the customer s requirement , the customer must take delivery as agreed. Failure to take delivery will result in any storage and/or re-delivery charges incurred by the company being recharged to the customer in full. Failure to take delivery does not result in cancellation of an order.


Returns Policy and Cancelling an Order


Products usually are covered by a manufacturer's warranty, however this is void should any modifications or repairs be carried out by the Customer without prior approval. If any goods are damaged upon receipt we will seek to replace or repair them as quickly as possible if you let us know within 24 hours of receipt. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any standard product (excludes made to order or special order items or requests), within seven working days of delivery. Handling, re-packaging, replacement of damaged components, re-stocking and all transport charges will be chargeable. Non standard products that are being specifically designed or manufactured to your specification are NONE returnable and NON refundable.


Liability Exclusion


The company does not accept liability for costs incurred due to delay or failure of its product unless agreed in writing. In all circumstances the companies liability is limited to that of the value of the product on the companies sales invoice.


Graphics Services


All graphic production is subject to sight of artwork and approval of a final proof. We cannot guarantee matching previous graphic production due to material and technology changes.


Exhibitions and Shows


The customer shall comply with all regulations and conditions imposed by any exhibition organiser, or local or other authority and shall be responsible for obtaining their written consent for service graphics to perform their service.




All Exhibition stand designs, Web site design, and content and all other material on this Web site are copyright of Graphic Supply and its affiliates, ALL RIGHTS RESERVED.




All product pricing on the website or made on quotation is subject to change without notice until paid for in full.  All prices are shown include any VAT @20% unless states VAT excluded. 



These Terms and Conditions and any questions, disputes or other matters relating to them will be governed by and determined in accordance with the laws of England.